Refund policy

Return & Refund Policy

Thank you for shopping with Plexipay Online. We value your business and want to ensure you have a great experience. Please read our policy regarding returns and refunds below:

1. Returns & Exchanges

• Timeframe: Items must be returned or reported within 7 days of delivery.

• Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

• Non-returnable Items: (Optional: e.g., Innerwear, customized products, or items on clearance).

2. Refund Process

• Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed via your original payment method or a store credit (as agreed upon) within 5-7 business days.

3. Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us immediately. Note: We highly recommend filming an unboxing video as proof to help us speed up your replacement or refund process.

4. Shipping Costs

• If the return is due to our error (wrong or damaged item), we will cover the shipping costs.

• For change-of-mind returns, the customer is responsible for paying the return shipping fees.

How to Reach Us

To start a return or ask a question, please contact us with your order details:

• 📋WhatsApp: 9332316302

• 📧Email: plexipayonline@gmail.com

• Instagram DM: @plexipayonline